General terms and conditions of business
1 . Subject of the contract
1.1 The following terms and conditions apply to all deliveries between www.black-palms-label.com, owner bp Media GmbH, Graf-Sieghart-Weg 24, 85570 Markt Schwaben (Seller), and its customers. These terms and conditions apply to consumers as defined in § 13 of the German Civil Code (BGB), unless it is expressly stated that they apply only to business customers. A consumer as defined in § 13 of the German Civil Code (BGB) is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
1.2 The application of any differing terms and conditions of the customer is expressly rejected. These shall only apply if and to the extent that their application has been expressly agreed to.
2 . Formation of the contract
2.1 The presentation of goods on the seller's website does not constitute an offer to conclude a contract, but rather an invitation to the customer to submit an offer (invitatio ad offerendum). Only the completion of the order process constitutes a legally binding offer to conclude a contract by the customer (order). To place an order, the customer can add the product to the electronic shopping cart by clicking the corresponding button in the product view. Selection options such as color, size, and quantity may be available. The order can be initiated by clicking the shopping cart button, which takes the customer to the electronic shopping cart. There, a list of the selected products is displayed. The customer has the option to remove products from the selection. The customer can also cancel the order at any time. The order process continues when the customer enters their name, address, and other requested customer data via the form and selects the payment method. The order is completed at the end of the order form by clicking the "buy now" button or another button with a corresponding label. The seller will immediately confirm receipt of the order by email. This confirmation of receipt does not constitute acceptance of the order.
2.2 The seller's product range generally includes only available goods. However, the seller reserves the right to check availability upon receipt of an order and will inform the customer immediately and promptly refund any payments already made by the customer if, in exceptional circumstances, the ordered goods are not available.
2.3 The contract text is not saved. The General Terms and Conditions can be viewed at any time on the seller's website. The order details will be sent by email to the email address provided during the ordering process. After the order has been completed, the order details are no longer accessible unless you have created a customer account using the provided functions. In this case, you can view the order details at any time via your customer account.
3 . Payment terms
3.1 The customer has the option to choose from various payment methods, unless a specific payment method is stipulated. The available payment options are displayed at the bottom of each page and during the purchase process.
3.2 Goods will only be shipped upon receipt of payment in advance, unless otherwise agreed. If goods are shipped on account, the purchase price is due immediately without deduction.
4 . Retention of title
4.1 The goods sold remain the property of the seller until the purchase price has been paid in full. The buyer undertakes to treat the goods with care until ownership is transferred.
4.2 The buyer must notify the seller immediately of any seizure, insolvency, damage or loss of the goods, or change of ownership.
5 . Delivery, shipping costs
Unless otherwise stated, delivery will take place within five working days. Shipping, delivery, and handling costs can be viewed via the corresponding link in the website menu.
6 . Right of withdrawal for consumer customers
Exclusively for consumer customers within the meaning of § 13 BGB, i.e. natural persons who conclude a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity, as follows:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (www.black-palms-label.com, owner bp Media GmbH, Graf-Sieghart-Weg 24, 85570 Markt Schwaben, email: You must inform us (customer@black-palms-label.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If your order includes a free gift that is subject to a minimum order value, then this free gift must also be returned if the remaining value of the original order falls below the minimum order value. Otherwise, the value of the free gift will be deducted from the refund.
For a quick and smooth process, please register your return in our returns portal. You can find the returns portal at the following link: https://black-palms.returnsportal.online/
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
End of the cancellation policy
Exceptions: The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer, or which can spoil quickly or whose expiration date would be quickly exceeded. The same applies to goods that, after delivery, have been inseparably mixed with other goods due to their nature.
7 . Warranty
7.1 The warranty is governed by the statutory provisions.
7.2 When purchasing used goods, the limitation period is 12 months, calculated from the date of delivery of the goods.
7.3 The following applies exclusively to corporate customers:
The assertion of warranty claims requires that the customer has properly fulfilled their obligations to inspect and report defects in accordance with Section 377 of the German Commercial Code (HGB). The limitation period for claims based on defects is 12 months from the transfer of risk. If the object of the contract is a used item, the warranty is excluded. This does not apply if a guarantee of quality exists or if liability arises from fraudulent concealment.
8 . Liability
8.1 In cases of intent or gross negligence, as well as in the absence of a guaranteed characteristic, the seller shall be liable for all damages without limitation.
8.2 In cases of slight negligence, the seller is liable without limitation for injury to life, body, or health. If the seller is in default of performance due to slight negligence, performance becomes impossible, or a material breach of contract occurs, liability is limited to the foreseeable damages typical for this type of contract.
8.3 Otherwise, liability is excluded, with the exception of mandatory liability under the Product Liability Act.
9 . Transfer of risk
The following applies exclusively to business customers: Unless otherwise agreed, delivery is "ex works".
10 . Other provisions
10.1 The assignment of claims requires the seller's consent.
10.2 The contractual relationship between the parties is governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The applicability of mandatory consumer protection provisions of the country of origin remains unaffected.
10.3 The following applies exclusively to business customers: The place of jurisdiction for all disputes is the seller's place of business.
10.4 Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
11. Competition Terms and Conditions
11.1 The competition is organized by bp Media GmbH (hereinafter referred to as "the Organizer"). Address: Graf-Sieghart-Weg 24, D-85570 Markt Schwaben, Email: customer@black-palms-label.com. The Organizer is responsible for conducting the competition.
11.2 The number and description of the prizes can be found in the respective emails or social media posts. The organizer reserves the right to change the prizes at its own discretion.
11.3 Participation is open to all natural persons who have reached the age of 18 and reside in a country that can be supplied according to the organizer's shipping conditions . Employees of the organizer and their relatives are excluded from participation. Additionally, participation is only possible for customers who place an order worth at least €250 (plus shipping costs) in the organizer's online shop.
11.4 The competition period will be communicated in the respective email or social media post. All orders placed during this period with a minimum value of €250 (excluding shipping costs) will automatically be entered into the prize draw. Orders received after the end of the participation period are excluded. (The exact start and end dates can be adjusted here. Simply enter the desired dates.)
11.5 Participation is automatic upon placing an order in the organizer's online shop. Participants must reach a minimum purchase value of €250 (excluding shipping costs) to be entered into the prize draw.
11.6 The winners will be selected at random. Winners will be notified of their prize by email within one week of the competition's end. Winners must respond within 7 days of receiving the notification to claim their prize. Otherwise, the prize will be forfeited.
11.7 By participating in the competition, the winners agree that their names may be published on the organizer's social media channels (especially on Instagram).
11.8 The personal data collected as part of the prize draw (such as name, email address, and order number) will be used exclusively for conducting the prize draw and notifying winners. The data will not be shared with third parties, except in the case of prize delivery (e.g., shipping providers). Participant data will be stored for the duration of the prize draw and for a maximum of two years, unless the participant objects to its storage. For further information on data protection, please see our privacy policy .
11.9 The organizer reserves the right to exclude participants from the competition if there is suspicion that they have violated the terms and conditions of participation or that manipulation has occurred.
11.10 The organizer reserves the right to change the terms and conditions of participation at any time or to terminate the competition prematurely if unforeseen events occur that affect the proper conduct of the competition.
11.11 The organizer shall not be liable for any damages arising in connection with participation in the competition, unless these are due to intent or gross negligence on the part of the organizer.
11.12 Legal recourse is excluded.