Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (www.black-palms-label.com, owner bp Media GmbH, Graf-Sieghart-Weg 24, 85570 Markt Schwaben, Email: customer@black-palms-label.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If your order includes a free product "free gift" tied to a minimum order value, this free product must also be returned in the event of a return that causes the remaining value of the original order to fall below the minimum order value. Otherwise, the value of the free product will be deducted from the refund.
For a quick and smooth process, please register your return in our returns portal:
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof of having sent back the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Please note: All items must have the original tags attached, be unworn, undamaged, free from odors (e.g., perfume, sweat, or smoke), and clean. Items that have already been washed are excluded from refund. Packaging that is part of the product must also be returned complete and undamaged. In case of signs of use, damage, or missing components, we reserve the right to withhold an appropriate amount from the refund as compensation.
End of Withdrawal Instructions
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
-To CCS-Express GmbH, c/o black palms, Lilienthalstr. 8, 85399 Hallbergmoos, Germany, Fax: , Email: customer@black-palms-label.com
-I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
-Ordered on (*)/received on (*)
-Name of consumer(s)
-Address of consumer(s)
-Signature of consumer(s) (only if this form is notified on paper)
-Date
_____________
(*) Delete as appropriate
Please register your return via our returns portal. You will also receive a shipping label there.
Please note that processing times may be significantly longer for returns without prior registration.